Privacy Policy

Introduction

De Montreal is committed to safeguarding the privacy of its customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, and protect personal data in compliance with applicable Canadian data protection and gambling regulations, specifically under the license regulated by Loto-Québec (Société des casinos du Québec).

Data Collection

When you register for an account with De Montreal or use our services, we may collect the following types of personal data:

• Registration Data: This includes your name, date of birth, address, and contact details necessary for account creation and management.
• Payment Details: We collect financial information such as credit card numbers, bank account details, and other payment information needed to process transactions.
• Technical Logs: We gather technical data including IP addresses, browser types, operating systems, and session information to enhance user experience and improve our services.
• Cookies: Our platform uses cookies to facilitate functionality and performance tracking. This includes both essential cookies that are necessary for site operation and analytical cookies that help us understand user behavior.

Purpose of Data Usage

De Montreal uses the collected data for various purposes, including but not limited to:

• Account Management: To create and maintain your account, process transactions, and provide customer support.
• Marketing Communication: To send promotional materials, offers, and updates regarding our services, subject to your consent.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and protect the integrity of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations and ensure that our operations adhere to legal standards.
• KYC Procedures: To verify your identity and ensure that you meet the legal requirements for participation in our gaming activities.

Data Sharing

De Montreal may share your personal data with third parties under the following circumstances:

• Payment Providers: Your information may be shared with payment processing partners to facilitate transactions and manage payment-related inquiries.
• Verification Partners: We may disclose your data to third-party verification services to comply with KYC and AML regulations.
• Regulatory Authorities: We are obligated to share information with gaming regulators or law enforcement agencies as required by law or in response to legal requests.

User Rights

As a user of De Montreal, you have specific rights regarding your personal data, which include:

• Right to Access: You may request access to your personal data that we hold, along with information about how we process it.
• Right to Request Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.

To exercise these rights, you may contact our support team for assistance.

Cookie Policy

Cookies are small data files placed on your device to collect information about your browsing activities. De Montreal uses cookies to enhance the functionality and performance of our online casino. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled in our systems. They enable basic functions like page navigation and access to secure areas.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by providing information about the areas visited, time spent on the site, and any issues encountered. This information is used to improve our services and enhance user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our site.

Data Security

De Montreal takes the security of your personal data seriously and employs various technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and regular security assessments.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

De Montreal reserves the right to update or modify this Privacy Policy at any time. Any changes will be communicated to you through the platform or via other appropriate means. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, you may reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy rights are upheld.